Product Support Manager – Heavy Equipments
Robert Walters is recruiting a Product Support Manager – Heavy Equipments, to be based in Luanda, Angola.
Duties
To run the after sales department and ensure adherence to good customer service protocol and generate a turnover
Leading the service operational team in a branch, giving stakeholders a targeted return on investment
Development and marketing of component rebuild products and solutions to all internal and external customers
To provide solutions for all the company’s equipment customers and to increase parts and service sales
To drive profitable parts and service growth within the organization by realizing targeted returns for all key stakeholders; providing all EMP and non EMP customers with the lowest total owning and operating costs over the life of the machine
Requisites
- Qualified Artisan or Applicable Engineering Diploma/Degree
- B Engineering degree or B. Tech Diploma
- Good knowledge of Earthmoving equipment and relevant industry
- Good communication and negotiation skills
- Ability to work independently, under pressure and meeting deadlines
- Willing to travel as and when required
- Show initiative by thinking creatively
- High level of computer literacy (including relevant SAP exposure)
- Business development skills and knowledge
- Strong technical background in equipment management
- Financial management skills
- Track record in leading/managing people in a team-based and participative environment – very good people management skills
- Exposure to business planning/budgeting processes and strategic planning processes
- Good Customer relations
- Minimum 3 years management experience in the customer interface
- 5 years’ experience managing a customer support environment
- You must be Angolan National
Notes
Only shortlisted applicants will be contacted
How to Apply
Apply online: https://goo.gl/B8YHjZ